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MY PHONE WAS STOLEN. WHAT SHOULD I DO?

First of all, sorry about your phone.

Good news: All of your information in the 4Freedom Messenger app is encrypted with our military-grade, multi-level encryption, meaning that it will be essentially impossible for anyone to access any of the data in your 4Freedom Messenger app if you have signed out. If you did not sign out of the 4Freedom Messenger app before you lost your device, you can easily sign out of your lost device simply by logging into your account one time from a new device. Also, you can contact us to freeze or delete your account in such cases. Common thieves usually throw out the SIM card immediately (the phone is harder to locate this way), then wipe the devices and sell them, so there isn’t much risk for the data in case of regular petty theft.

Bad news: Unfortunately, there’s currently no option to transfer your chat history between devices. So if you’re going to sign in to your account from a different device, your history will not be available. We have this measure in place for security reasons.

How to recover your account:

Download 4Freedom Messenger on a different device and enter your phone number and password. When signing into your account on the new device, you’ll be logged out from the previous device. You can continue using your account, but your prior history, unfortunately, will not be available on the new device.

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