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I CAN’T GET CONNECTED TO THE MOBILE NETWORK AND/OR I CAN’T MAKE OR RECEIVE PHONE CALLS OR MESSAGES?

Pls take the following steps:

 

1.) Reset your app account – to reset your app account, please go the https://www.4freedommobile.com//my-account/ and tap the link “Forgot Password” and follow the process to reset your password. The system will automatically reset your account at the same time it resets your password.

 

2.) Please verify that you have configured your phone to work with the 4Freedom Mobile secure mobile service:

 

3.) Pls confirm you have downloaded the 4Freedom Mobile app: https://www.4freedommobile.com/volta-app-download/

 

 

After you have completed these 3 steps, then please log into the 4Freedom Mobile app with your 4Freedom Mobile Private Number and the new password that you set up and start making calls and sending messages. 

 

Please note that for security reasons, 4Freedom Mobile is a data-only service. 4Freedom Mobile does not support traditional Voice and SMS services, as these technologies are not secure. All phone calls and text messages should be made and received through the 4Freedom Mobile app. Your “Phone” and “Messages” apps will not work on your mobile phone when you are using only the 4Freedom Mobile mobile service.

 

If after completing these 3 steps, you are still unable to make calls, send messages, or access the internet over the mobile network, please contact support again.

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